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Troubleshoot

I cannot insert the brew group into my Saeco Espresso Machine

If you are unable to insert the brew group into your Saeco Espresso Machine, set the brew group in neutral position and then try to place it back. Read on to find out more.The brew group is not in neutral positionBefore you try to insert the brew group, please ensure that it is set to the neutral position. 

The brew group is in the neutral position when the arrow on the yellow cylinder on the side of the brew group is aligned with the black arrow and "N". And the yellow hook on the side needs to be in the upright position (see the image below for reference). 

To set the brew group in a neutral position and place it back into the machine, follow these steps: 

1. Leave the brew group out and close the service door. Place all the other parts back into the machine (drip tray, coffee grounds container and water tank). 
2. Press the ON/OFF button to switch OFF the machine. Wait until the machine doesn't make any more sounds (this can take up to 15-20 seconds). 
3. Press the ON/OFF button to switch the machine ON. Before the machine is ready for use, do not perform any actions such as: opening the service door, removing the drip tray or water tank. 
4. Set the brew group in a neutral position before inserting it. To set the brew group in neutral position, first push down the lever until it is in contact with the base of the brew group (see image 1). Then, check if the yellow hook is in the upper-most position and if it is not, then push it upwards (see image 2) 
5. Open the service door and slide the brew group back into the machine along the guiding rails until it locks into position. 
6. Close the service door and switch the machine OFF and back ON. 
Please note: Instructions may differ depending on your specific espresso machine's model. For more accurate step-by-step instructions, check the user manual.
Picture explain how to set the brew group into neutral position
Picture explain how to set the brew group into neutral position

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