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Troubleshoot

My Saeco Espresso Machine is showing an error code

If your Saeco Espresso Machine runs into an error, a red display appears with an icon image, together with a code number, such as 01, 03, 04, 05, 11, 14 or 19. Below you will find what the error codes mean and how to solve them.

Please note that if your espresso machine is showing any other error codes not mentioned above, we advise that you contact us for further assistance as your machine might need to be serviced.

Error Code 01: The coffee grinder cannot work properly

When the E01 code appears, it indicates that the coffee grinder cannot work properly because of a coffee funnel blocked with ground coffee.

To fix this, unblock the coffee funnel and perform extra cleaning with a vacuum cleaner. Follow the steps below:
1.    Switch the machine OFF and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds)
2.    Remove the brew group
3.    Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel.  If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below.
4.    Move the handle up and down until the clogged ground coffee falls down. Some force may be required.
5.    Remove all fallen ground coffee with a vacuum cleaner
6.    Clean the coffee funnel by sucking the ground coffee from it with a vacuum cleaner. 
7.    Place back the brew group, switch the machine back ON and brew an espresso.
8.    After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure.
Please note that to prevent the coffee funnel from getting blocked, water should not be poured or spilled into the coffee bean container. It is also important to clean the coffee funnel weekly.
 
Unblocking the Saeco Espresso coffee funnel
Unblocking the Saeco Espresso coffee funnel

Error Code 03: The brew group is dirty

If the code E03 appears, the brew group contains too much dirt and cannot work properly. Please follow the instructions below to rinse the brew group and  solve the issue. 
1.    Switch OFF the machine and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds).
2.    Open the service door and remove the brew group by pressing the "PUSH" button to the right side, hold it and pull it towards you.
3.    Rinse the brew group thoroughly with lukewarm water.
4.    Grease the brew unit. 
5.    Let the brew group air dry and then place it back. 

Error Code 04: The brew group is not well inserted

When the E04 code appears, the brew group is not  in place or not placed correctly.  
To resolve this, open the service door of the machine and push the brew group into place. When it is correctly inserted, you will hear a click.

Error Code 05: Air is trapped in the water circuit

To release the air from your Saeco Coffee Machine, follow the steps below:

1. Switch OFF the machine
2. Empty the water tank and remove the AquaClean or any other water filter
3. Fill the water tank with water and place it back in position
4. Switch the machine back ON. When the machine has heated up, select hot water and dispense 2-3 cups of hot water

If you use an AquaClean water filter, follow these extra steps to make sure that the filter is prepared and correctly installed for use:

1. Shake the AquaClean water filter for 5 seconds
2. Hold the filter upside down in a container/bowl with water until no more air bubbles come out
3. Place the filter back into the water tank and fill the water tank with water
4. Restart the machine and switch it off and back on
5. Select hot water and dispense 2-3 cups of hot water

Error Code 14: The machine has overheated

When the error code 14 appears, it indicates that your espresso machine is overheated. To fix this, switch the machine OFF and leave it off for 30 minutes until it cools down.
 

Error Code 11 or 19: The machine needs to adjust to room temperature

When error code 11 or 19 appears, allow some time for the machine to adjust from transport/outdoor temperature to room temperature. This can happen more often during the winter period, especially when it is cold and the outdoor temperatures are around zero degrees. 

To solve this, switch OFF the machine for 30 minutes and switch it on again. 

Another possible cause for this error is the plug not attached correctly. Please double check that the plug on the back of the machine is firmly attached: Push until it is fully in place and make sure the plug is inserted correctly in the power outlet. 

If your espresso machine is showing other error codes that the ones listed above, or if these solutions are not solving the issue, please contact us for further assistance.
 

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