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No water is drawn from the water tank of my Saeco Espresso Machine

When no water is drawn from the water tank of your Saeco Espresso Machine, it is usually because air is trapped in the machine and is blocking the water supply. Check below how you can solve this.Water tank is not fully insertedIt is possible that the water tank is not placed properly into the machine, therefore no water will be drawn out.
•    For espresso machines with a water tank on the front of the machine, ensure that the water tank is pushed back fully to make sure it is well inserted.
•    For espresso machines with a water tank on top of the machine, ensure that the area under the water tank is free from dirt, particles or coffee beans.
Removing trapped airFollow the steps below to remove trapped air from your espresso machine:
1.    Switch OFF the machine
2.    Empty the water tank and remove the AquaClean (or any other water filter) water filter
3.    Fill the water tank with water and place it back in position
4.    Switch the machine back ON. When the machine has heated up, select hot water and dispense 2-3 cups of hot water

If you use an AquaClean water filter, follow these extra steps to make sure that the filter is prepared and correctly installed for use:
1.    Shake the AquaClean water filter for 5 seconds
2.    Hold the filter upside down in a container/bowl with water until no more air bubbles come out
3.    Place the filter back into the water tank and fill the water tank with water
4.    Restart the machine and switch it off and back on
5.    Select hot water and dispense 2-3 cups of hot water

Please note: If you have been using the AquaClean water filter for more than 3 months, replace the filter, as the filter might be clogged.
The hot water spout is clogged (machines with a Panarello/Classic Milk Frother)When the hot water spout gets clogged, remove the outer part of the panarello/classic milk frother and check if the spout is clogged with lime-scale (white particles in or around the spout).
If there is a build-up of lime-scale, use some descaling solution to remove it.

If these solutions do not solve the issue, please contact us for further assistance.

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