There are a few different reasons why there is no coffee coming out from your Saeco Espresso Machine, even if the coffee beans are ground.
Below you will find some solutions on how to solve this yourself.
Please note: if you are using the machine for the first time, it is normal that during your first brew, only a few drops of coffee are dispensed. Brew a few more cups of coffee to optimise the extraction of the coffee with the compactness of the ground coffee.Air is trapped and is blocking the water supplyWhen air is trapped, the machine makes a loud buzzing noise and no water will be drawn from the water tank into your espresso machine. Follow the steps below to fix this:
1. Switch OFF the machine
2. Empty the water tank and remove the AquaClean (or any other water filter) filter
3. Fill the water tank with water and place it back in position
4. Switch the machine back ON. When the machine has heated up, select hot water and dispense 2-3 cups of hot water
If you use an AquaClean water filter, follow these extra steps to make sure that the filter is prepared and correctly installed for use:
1. Shake the AquaClean water filter for 5 seconds
2. Hold the filter upside down in a container/bowl with water until no more air bubbles come out
3. Place the filter back into the water tank and fill the water tank with water
4. Restart the machine and switch it off and back on
5. Select hot water and dispense 2-3 cups of hot water
Please note: If you have been using the AquaClean water filter for more than 3 months, replace the filter, as the filter might be clogged.The brew group is dirtyA dirty or clogged brew group can prevent coffee dispensing from your espresso machine. It is important to rinse the brew group weekly. Follow the steps below or watch our tutorial video:The coffee dispensing spout is cloggedIf no coffee is dispensing, the dispensing spout could also be clogged. To clean it, you can use a pipe cleaner or needle to get rid of the dirt.Using the pre-ground coffee functionWhen using the pre-ground coffee function to brew your coffee, the machine needs to be switched ON and ready for use before adding pre-ground coffee into the pre-ground coffee compartment.
Only use one full scoop of coffee grounds with the spoon provided (and remove the top excess). Exceeding the amount of coffee grounds can cause the brew group to be overfilled and coffee brewing to be aborted. Coffee powder will be thrown away and no coffee will be dispensed.
Your machine needs to be descaledWhen was the last time you descaled your espresso machine? All machines have a dedicated descale indicator. We advise you to descale the machine as soon as the machine indicates to do so. Not descaling your espresso machine can cause lime scale to build up inside and cause malfunction.
Refer to the user manual on how to descale your espresso machine.
The pre-ground coffee compartment is cloggedIf the pre-ground coffee compartment is clogged, no coffee can be dispensed. To fix this, follow the steps below or the instruction videos:
To fix this, ensure that you have enough coffee beans or water before you start brewing.
If these solutions do not solve the issue, please contact us for further assistance.
Below you will find some solutions on how to solve this yourself.
Please note: if you are using the machine for the first time, it is normal that during your first brew, only a few drops of coffee are dispensed. Brew a few more cups of coffee to optimise the extraction of the coffee with the compactness of the ground coffee.Air is trapped and is blocking the water supplyWhen air is trapped, the machine makes a loud buzzing noise and no water will be drawn from the water tank into your espresso machine. Follow the steps below to fix this:
1. Switch OFF the machine
2. Empty the water tank and remove the AquaClean (or any other water filter) filter
3. Fill the water tank with water and place it back in position
4. Switch the machine back ON. When the machine has heated up, select hot water and dispense 2-3 cups of hot water
If you use an AquaClean water filter, follow these extra steps to make sure that the filter is prepared and correctly installed for use:
1. Shake the AquaClean water filter for 5 seconds
2. Hold the filter upside down in a container/bowl with water until no more air bubbles come out
3. Place the filter back into the water tank and fill the water tank with water
4. Restart the machine and switch it off and back on
5. Select hot water and dispense 2-3 cups of hot water
Please note: If you have been using the AquaClean water filter for more than 3 months, replace the filter, as the filter might be clogged.
- Switch OFF the machine and wait until it is completely off and no longer makes any noises (this takes about 15-20 seconds)
- Open the service door and remove the brew group by pressing the "PUSH" button to the right-hand side, holding it and pulling it towards you
- Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back
Only use one full scoop of coffee grounds with the spoon provided (and remove the top excess). Exceeding the amount of coffee grounds can cause the brew group to be overfilled and coffee brewing to be aborted. Coffee powder will be thrown away and no coffee will be dispensed.
Your machine needs to be descaledWhen was the last time you descaled your espresso machine? All machines have a dedicated descale indicator. We advise you to descale the machine as soon as the machine indicates to do so. Not descaling your espresso machine can cause lime scale to build up inside and cause malfunction.
Refer to the user manual on how to descale your espresso machine.
The pre-ground coffee compartment is cloggedIf the pre-ground coffee compartment is clogged, no coffee can be dispensed. To fix this, follow the steps below or the instruction videos:
- Switch OFF the machine and wait until it is completely off and no longer makes any noises (this takes about 15-20 seconds)
- Open the service door and remove the brew group by pressing the "PUSH" button to the right-hand side, holding it and pulling it towards you
- Open the lid of the pre-ground coffee compartment and insert the spoon handle into it
- Move the handle up and down until the clogged ground coffee falls down
To fix this, ensure that you have enough coffee beans or water before you start brewing.
If these solutions do not solve the issue, please contact us for further assistance.
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